Wij zoeken een Membership Coordinator
Kom jij ons team op het hoofdkantoor versterken?
Position Objectives:
- To be an advocate for PETA Netherlands and inspire people to become supporters by providing them with information about the charity and animal rights in general
- To support the director of international response fundraising by generating ideas and providing feedback to help PETA Netherlands’ fundraising flourish
- To maintain accurate and up-to-date records about members and contributors to PETA Netherlands and help expand the membership database
Term of Employment:
Full-time
Location:
PETA UK office, London
Reports to:
Director, International Response Fundraising
Primary Responsibilities and Duties:
- Provide excellent service to PETA Netherlands members through correspondence and on the telephone
- Monitor PETA Netherlands’ mail, e-mail account, phone, and voice-mail, and respond to all queries within pre-defined time periods
- Generate letters and e-mail correspondence in Dutch, including donor updates and acknowledgement letters
- Process all PETA Netherlands donations and bank statements in pre-defined time periods to ensure donors’ records are kept up to date
- Act as the primary contact for general questions and queries from donors and members
- Assist in coordinating copy and artwork for the Fundraising Department
- Translate text from Dutch to English and English to Dutch
- Research opportunities for promoting PETA Netherlands legacies and memberships
- Supervise the PETA Netherlands database, making sure all membership data is correctly kept, is up to date, and conforms with data-protection legislation
- Liaise with the various departments and working partners of PETA UK as well as other international affiliates
- Work closely with the database team and the Financial Department, making sure that all incoming and outgoing funds are administrated efficiently and correctly
- Research and manage donation disputes and ensure their removal from PETA Netherlands’ membership database
- Research various animal-related topics, and stay informed about developments related to PETA Netherlands and the animal rights movement
- Perform any other duties assigned by the supervisor
Qualifications:
- Native Dutch speaker
- Fluent in English and able to translate between Dutch and English
- Previous membership services experience or other relevant experience
- Demonstrated exceptional verbal and written communication skills
- Proven proficiency with Microsoft Office or similar software
- Working knowledge of database systems (knowledge of The Raiser’s Edge desirable)
- Excellent accuracy and attention to detail
- Demonstrated ability to maintain strict confidentiality at all times
- Demonstrated exceptional organisational skills
- Knowledge of animal rights issues as well as current campaigns by PETA Netherlands and its international affiliates
- Commitment to the objectives of the organisation and to PETA Netherlands
If you’re interested, please send your cover letter and curriculum vitae, both in English, to Kristin Heggeli at [email protected]
